Junior Customer Success Manager (in Gent)

 

Being a Customer Success Manager at Silverfin means helping clients to reach their goals by adopting our technology. Your aim is to optimise the customer experience and create long term client relationships. How? By pro-actively managing the entire customer lifecycle: from onboarding to the adoption phase, from grow to renewal. To be good at it, you have to like providing customer service. You do? That’s really all that matters to us.

We have a great product. We have nice customers. But we have a lot of them, and inevitably they need guidance to implement our software, or sometimes they get stuck when using it. That’s where you come in!

Your role

  • Support first line customer questions via chat and phone

  • Work closely together with developers and technical support staff to find the best solution for the customer

  • Assist and guide clients to successfully implement our software

  • Relate proactively with clients to grow the usage of Silverfin

  • Serve as a brand enthusiast for Silverfin products and solutions

 

How does the ideal candidate look like?

  • A critical thinker… who is always trying to achieve the best outcomes for our customers.
  • A creative problem solver… comes up with new ways to improve the customer experience.
  • The friendly face… our customers know and trust, and is more than just another contact.
  • A customer success champion...who sees problems clearly and is able to help customers identify areas of improvement needed to achieve their business goals.
  • A companion… who will always lend customers a helping hand and is truly committed to providing what is in their best interest
  • A clear communicator.. who is able to relate to customers and internal support teams by speaking the same language to solve problems.
  • An excellent listener… who creates a positive environment, where customers feel comfortable expressing their concerns.
  • A team player… who  is willing to go the extra mile for his customers, advising them on the best solutions to meet their goals and how industry changes could affect their business.

 

What we offer

  • A competitive salary with extra benefits

  • The opportunity to work for an exciting scale-up company with a large international customer base

  • A stimulating working environment with passionate colleagues

  • Endless supply of excellent coffee, fresh fruit and… cocktails on Friday

  • Regular and fun team activities

 

How to apply

Contact careers@getsilverfin.com if you’re ready to help us change the world of financial services.

 

 

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