Junior Customer Success Coach (Dutch-English)

 

Silverfin is a young and highly ambitious company that builds innovative software (SAAS) for the changing role of financial services companies.  We need you to help us conquer the world.

JOB DESCRIPTION

You like helping people.

That’s all that matters to us.

Being a customer success coach at Silverfin means helping people all day, via phone, chat and email.

We have a great product. We have nice customers. But we have a lot of them, and inevitably they sometimes get stuck. That’s when they find you.

Would you have to know all the technical ins and outs of Silverfin in great detail? No. We will provide good training so you can help people with basic problems, but for any deep-technical diving you are backed by a team of experts who help the customers further.

Most of the conversations are in Dutch, but we have English and French customers too, so you need to be pretty fluent in three languages.

Experience isn’t required, but it’s a plus if you have enjoyed working in a customer-facing position before, be it as a call center operator, a waiter, a customer service agent…

What’s in it for you?
Besides truckloads of appreciation from our customers and the whole Silverfin team, we will also value your helpfulness with a good salary and extra benefits.

 

Contact careers@getsilverfin.com if you’re ready to help us change the world of financial services.

blue-top-arrow.png